![]() Click the “ help” button at the bottom right of the page.Once you have updated your firmware, follow these three easy steps every time you contact Technical Support: ![]() Once on the support page for your series / model you will find the most recent firmware and upgrade instructions. Night Owl Security Camera System, 10 Channel Wi-Fi NVR with 1TB Hard Drive, 4 Wi-Fi IP 1080p HD Spotlight Surveillance Bullet Cameras, 2-Way Audio Enabled Indoor Outdoor Cameras with Night Vision. However, if you would rather do it manually, just go to the Night Owl Technical Support Homepage and type your series / model number into the search bar. The easiest and fastest way to update your firmware is to connect your Night Owl device to the internet and follow the on-screen prompts in the Startup Wizard. Frequently, our customers have issues with their Night Owl products because they have not installed the latest firmware. Visit the How To Videos page or the Night Owl Protect Helpful Videos Pageīefore clicking the chat button, please make sure you have updated the firmware on your device. Instructional videos for our most popular products. If you still need help, please click the chat button at the bottom right of the page. However, you can easily reset your App or DVR / NVR password yourself. Enter your series / model number into the search bar for help articles and how-to videos for your specific device.įor your privacy and security, our Technical Support team cannot provide you with a new password.The answer is yes, some models of Night Owl security cameras do pick up sound. Find your series / model number on your device support sticker. There is a lot of confusion, however, surrounding whether or not these cameras pick up sound as well.Support is always available on our technical support website at where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need. Everything you need is right here with self help tools.
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